(a) In the event of a Pupil being unable to attend an in-person or an online lesson for any reason, including medical, religious, family or social, then our usual terms apply and fees shall not be refunded and the lesson will not be rescheduled or carried forward.
(b) In the event of a Tutor being unable to attend an in-person lesson for any reason, then an online lesson will be offered in its place, and the travel fee of £15 refunded to the parent within two working days. If a parent elects not to have an online lesson in place of an in-person lesson under these circumstances, then a full refund will be paid to the parent within two working days.
(c) In the event of a Tutor being unable to attend an online lesson for any reason, then the lesson will be cancelled and a full refund will be paid to the parent within two working days.
(d) Clubs in the event of school closures, wherever possible we shall make all efforts to offer a minimum of one alternative Club slot to fit around the school timetable during the same week of the originally booked slot. If it is not possible to agree an alternative date during that week, then an alternative slot will be offered over the half-term or holiday period.
(e) Chelsea Quavers reserves the right to replace any Tutor originally booked for private tuition, online tuition, Clubs or Workshops without notice and without recourse.
(f) ABRSM fees are payable by parents in advance of booking by Chelsea Quavers on behalf of the pupil. Failure to do so may result in Chelsea Quavers not making an application for said pupil. There is a £20 administrative fee added to the cost of each ABRSM exam application fee which is included in the total fees due from parents
(g) Once exam fees have been paid by Chelsea Quavers on behalf of a pupil, whether or not the pupil sits the exam, are not refundable
(h) Failure of any pupil to attend any in-person or online examination for which he/she has been prepared and/or applied for by Chelsea Quavers is the responsibility of the parent of that pupil and there shall be no refund payable or recourse from Chelsea Quavers in respect of absenteeism
(i) i-Phones, tablets, laptops and any technical equipment are not to be brought to any Saturday Club, After School Club or Holiday Workshop. If a child attends with any of the fore-mentioned the article will be placed in the trust of the Tutors for the duration of the Club and handed back to the pupil at the end
(j) Chelsea Quavers reserves the right to review amend any or all of the above Terms & Conditions at any time without notice and without recourse
(k) Chelsea Quavers reserves the right to amend fees at any point and without prior notice.
